Failure to attach the AAA arbitration rules to the arbitration policy, by itself, did not render the policy procedurally unconscionable. Slip op. at 6-9.
A provision in the policy allowing the employer to modify it unilaterally was not substantively unconscionable. Slip op. at 10-12. Because the covenant of good faith and fair dealing limits an employer's right to modify an arbitration policy, such a right is not "so one-sided as to 'shock the conscience.'" Slip op. at 12.
A provision in the policy allowing the employer to modify it unilaterally was not substantively unconscionable. Slip op. at 10-12. Because the covenant of good faith and fair dealing limits an employer's right to modify an arbitration policy, such a right is not "so one-sided as to 'shock the conscience.'" Slip op. at 12.
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